Policies

Deposits:
We can’t wait to begin working with you… upon confirmation of a design of choice, please place your non-refundable deposit with us and will allow us to begin creating for you.

Proofs:
Because we want you to be happy with your finished product, the price quoted for each job we are comissioned for includes two digital proofs unless otherwise noted. The proofs will allow you to tweak things so they are just how you want them to be. Additional proofs will incur additional charges but we are always happy to work back and forth with you through as many rounds of proofs as you’d like to upgrade to! We understand that sometimes seeing is believing… if you request a printed proof, we’re happy to oblige… additional shipping charges may apply.

• We always encourage you to thoroughly proofread all information prior to sending it to us… the more people you can get to help you proofread, the better in order to provide accurate spelling & wording. We will copy & paste your information exactly as you provide it to make sure it reads exactly as you intend it to read. Quadruple check content such as names, addresses, dates and other information specific to your event.

• Once your final proof is approved and the job is printed, any reprints requested will be at the expense of the customer.

Payment:
Once you complete your payment process, we will lovingly print, finish, package and ship your final printed order to you if you need your final item shipped.

Lead Times:
Please note our lead time may occasionally be affected by circumstances outside our control such as equipment malfunctions, postal strike, delayed paper delivery or unavailable materials, staff illness and US Postal Service error. We will contact you immediately if there is an anticipated problem. Under no circumstances shall we be liable for any consequential loss or damages arising from the late delivery of items. Additionally Dot & Bow Paperie shall not be held responsible for any loss or damage occurring in transit or consequential loss(es) as a result of same. This includes damage during delivery and subsequent mailing to guests.

If Something Is Wrong:
In the unlikely event that work is delivered and found to be different from the text agreed to and approved by the client, the client shall be entitled to alterations to the items OR replacement of the items as deemed appropriate by Dot & Bow Paperie, subject to any such changes being brought to our attention.

Regarding copying our work: We ask that you refrain from copying our work, whether it is for personal use or to offer as part of your own portfolio.

We reserve the right to use any stationery we create for you to promote our products and services. We may use the printed piece on our website and your name may be visible. If you have any issues with this, please let us know.

Copyright:
Any materials submitted by you, including, without limitation, photographs, videos, images, text, graphics and other materials (collectively, “User Submitted Materials”) are subject to our terms and conditions:

· You represent and warrant that you own or otherwise possess all necessary rights with respect to the User Submitted Materials, and that the User Submitted Materials do not and will not infringe, misappropriate, use or disclose without authorization or otherwise violate any copyright, trade secret right or other intellectual property or other property right of any third party, and that the User Submitted Materials are not unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene or otherwise objectionable.

While we are not obligated to review User Submitted Materials for copyright infringement, we are committed to protecting copyrights and expect users of our Site to do the same.